Free Shipping & Easy Returns

FAQ

How long will the bag take to arrive?

We use express USPS shipping for all orders in the US. The package will take around 2-5 business days to be delivered. You’ll receive a notification once the package has shipped. You can also email us with any question or concern at hi@sosileone.com

 

Would my laptop fit in the bag?

This bag was designed to fit a 13” MacBook Pro late 2015 and up. Newer MacBook Pro models are smaller and will fit as well. Unfortunately, the bag won’t fit a 15” or bigger laptop.  If you have a different laptop brand, please compare your laptop dimensions with these to make sure if it’ll fit: 11.04" x 7.74" x 0.52"

 

Can I make a return?

Yes. If you are not entirely satisfied with your purchase, we gladly accept returns of all unused items within 14 days of receipt for a full refund minus any shipping fees. You have 14 days to return an item from the date you received it. 

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. You will be responsible for paying for your own shipping costs for returning your item. Once we receive your item, we will notify you that we have received your returned item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). If you have any questions on how to return your item to us, contact us.

 

Where can I find customer testimonials about the bag?

You can read our testimonials in the product pages. You can also check out our Instagram page where we constantly post updates, reviews, and content created by our customers. We love our community and are always looking for constructive and honest feedback.

 

What’s the material of the bag?

Our bags are made of 100% cruelty-free vegan leather.  We embrace the use of durable and high-quality materials that are eco-friendly.

 

Is my payment information safe?

Yes. Our website is SSL certified. We use Shopify payment processor and we also offer PayPal and Apple Pay for your convenience.

 

Is my information safe?

Yes. You can rest assured that we will never sell any of your information to anyone. We take this matter very seriously.

 

Have any questions? We’re here to help! Click the chat icon at the bottom of the page or email us at hi@sosileone.com